What makes us different?
We are proud that Henry Riley has a very high rate of repeat business. There are a number of reasons why clients keep returning.
Responsiveness
Knowing what drives our clients: We know your construction objectives are derived from your business goals, so we make a point of familiarising ourselves with your business strategy first. By truly understanding what drives your construction project we will deliver the solutions that move you closer to your actual business objectives.
Constructing tailor-made solutions: We know that 'one size' actually doesn't 'fit all': different clients have different needs and the solution you require will change depending on the project. Our services are entirely bespoke and based on individual delivery plans for each project.
Proactive: We have highly skilled staff and a deep understanding of the industry so are able to add value by proactively providing solutions to clients; often even before issues arise. We're also highly responsive to client's requests and provide quick turnaround times, often to meet extremely tight deadlines.
Reliability
Maintaining client satisfaction: Our most recent surveys show that 94 per cent of Henry Riley clients rate us as excellent or very good. While we're delighted to have such high satisfaction levels, we view it as a minimum standard and work tirelessly to continually improve our service.
Senior management participation: As a matter of policy, individual appointments are led by a Partner, Senior Associate or Associate. The principals of our business are actively involved in service delivery so that every client benefits from the expertise of our most senior people.
A safe pair of hands: In the most recent client care survey, Henry Riley was frequently described as: 'professional', 'efficient', 'reliable', 'responsive', 'knowledgeable', 'helpful', 'experienced', 'honest', 'proactive' and 'committed.'
Relationships
Building strong relationships: At Henry Riley we believe that strong relationships are fundamental to project success. As such we implement formal relationship management plans to make sure we're consistently delivering on client requirements. This helps to build mutual trust and confidence. Our high level of repeat business and referrals testifies to the strength of these relationships
